AGENT_DC
I designed a customer-support system that interprets each enquiry, routes it to the right service and consults official sources before preparing a clear answer. The public case omits credentials, identifiers and private configuration.
- My role
- Prompt-system design, source routing and customer-experience workflow
- Project
- DimeCuba
- Status
- Documented system
- Focus & tools
- Prompt system · Official sources · Knowledge base · Query routing
From a customer question to a grounded answer
The system treats each incoming message as an independent customer enquiry, identifies the relevant DimeCuba service and consults the corresponding official source. It then prepares a response that is useful, commercial and ready to send.
The knowledge workflow is designed to reduce invented, outdated, ambiguous or mismatched answers by keeping products, routes, dates, prices, conditions and links tied to the correct source.
- Interpret the customer’s intent, including misspellings.
- Route the enquiry to the relevant service and knowledge base.
- Compare the official information needed for the answer.
- Draft a clear response for the customer experience.
Privacy boundary
This portfolio version documents the system logic only. Private Drive identifiers, credentials, internal configuration and customer data are intentionally excluded.